Turnaround Times, Shipping, Refunds

For anyone that's curious about how long wait times are, shipping times, and refund policies.

Delivery Service

Knowledge

Turnaround Times

Please reach out to see if a general item is in stock - if it is, then we can ship out immediately after payment has processed and cleared.

For all custom made items such as any and all air struts (airlift, Shinigami, etc.) it will take 3 weeks typically to manufacture and build struts.

For all TDemand orders, the wait is typically 4-6 weeks for manufacturing if the parts are not in stock as these are also custom made.

Airlift orders will typically ship within 5-7 business days if your management is in stock, after payment has processed.

Shipping

All shipping on Shinigami struts will be between 5-7 business days via UPS after we have finished building them.

Any items shipping in from Japan will be within 5-7 business days.

All ready-to-go items such as SPC arms will ship within 1-5 business days if they are in stock and after payment has processed and cleared.

Refunds

Any ready-to-ship items will have a 20% restocking fee and shipping falls upon the customer to send back the item if the return is due to any reasons outside of factory defects. All returns must be made within 30 days upon purchase.

All defective items will be subject to vendor warranty guidelines.

Any custom-made items such as air struts and TDemand are non-returnable and non-refundable purchases due to them being made to order. 

Any factory defects will be covered under vendor warranty guidelines and replaced as needed or as necessary.